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Decent
Coffee FAQ
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DecentCoffee.com
answers a variety of Frequently
Asked Questions.
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DecentCoffee.com
Online Shopping
Shopping
with us
easy
and worry free!
We offer a 30 Day Unconditional Money Back Guarantee on all
products.
Read about our refund policy HERE!
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Credit
Card Security
Is
it safe to use my credit card on DecentCoffee.com?
Yes, all
online transactions are protected by PayPal with 100% protection
against unauthorized payments sent from your account. Please read
PayPal's Protection
for Your Purchases page for more details.
What
forms of payment does DecentCoffee.com
accept?
We
accept all major credit cards via PayPal. For orders placed by
fax, mail or phone, we accept Visa, cheques and money orders.
Privacy
Policy
Does my
personal information (ie: credit card numbers, address and name)
remain confidental? Yes, absolutely. Please read our Privacy
Statement.
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Refund
Policy
If the cosy doesn't fit my bodum, can I return it?
Yes. We
offer a 30 Day Money Back Guarantee
on all products!
We stand behind the quality of all our products, and your satisfaction
is guaranteed. If a product fails to meet your expectations,
you may return the item to the address below.
We will credit your account for the returned merchandise upon
receipt.
If a
refund is due, simply return
the merchandise along with a copy of the original transaction
and you will be refunded according to your payment method:
Visa: We will credit
your credit card account immediately upon receipt of your return.
Check: We will wait 10
working days from the date of deposit for your check to clear
prior to making a refund.
Money Orders: We will
send you a cheque for the full refund amount.
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Shipping
& Returns
When
will my order ship?
All orders are shipped out next business day. We
will contact you if we foresee any delays with your shipment or
if an item is out of stock.
How
is my order shipped?
We use Canada Post for Canadian Orders, U.S. Postal Service delivery
for addresses in the United States. Orders shipped using any of
these services are in transit on business days only.
How
can I check on my order status?
If the order was placed on DecentCoffee.com, a tracking number
was assigned to your order. Just contact us with your tracking
number to speak with a customer service representative about the
status of your order. If you lose this tracking number you can
contact us, and we will look up your
order's status via your payment method.
When
can I expect my order to arrive?
Estimated shipping times may vary according to destination, but
you can generally expect order to arrive within 1 weeks for American
and Canadian orders and 3 to 6 weeks for international orders.
What
is the cost of shipping?
Shipping
starts at $3 per cosy ($5 for international orders). For specific
shipping costs on other items, click
on the PayPal button beside the item.
Can
I place an international order through DecentCoffee.com?
Yes! For Decent Coffee Cosies
ONLY ( Item No.1101 and No.1102 ).
How
is sales tax calculated?
DecentCoffee.com collects applicable sales tax for all orders.
If you live in Canada, you will be charged 5% GST, and if you
live in British Columbia, you will be charged an additional 7%
PST.
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Can I link
to DecentCoffee.com from my Web site?
If you
would like to link to DecentCoffee.com please contact
us, and we will provide you with the steps to create a
graphic link to DecentCoffee.com on your site.
We offer an online award for great coffee-related sites. CLICK
HERE TO READ MORE!
Does DecentCoffee.com
have an affiliate program?
At this
time we do not have an affiliate or associate program.
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