FAQs

Guarantee

Shopping with us is easy and worry free!
We offer a 30 Day Money Back Guarantee on all products.

We believe in 100% customer satisfaction. One of our major goals is to create a risk-free environment for our customers to purchase our goods. Please take a look at our return policies below to understand your rights as our valued customer.

Refund Policy

If you are dissatisfied with your goods in any way, simply return them within 30 days from the date you received your product and we will issue you an immediate full refund of the cost of your returned product. (excluding shipping charges)

Exchange Policy

DecentCoffee.com ensures that all products are in perfect condition before your goods are shipped out. If you require an exchange of products for any reason simply send your items back to us for an exchange.

All items returned must be "as new" and not used or damaged in any way. Please include your order # in your package to allow us to track your purchase.

Please email info@decentcoffee.com for any questions you have regarding our return policies.

Product Information

1. How do I know if the Decent Coffee Cosy will fit my French press?
2. How long will the Decent Coffee Cosy keep my coffee hot?
3. Do you sell other items to enhance my coffee experience?
4. How can I improve the taste of my water?
5. What is the best way to store coffee? How long will it stay fresh?
6. Do your products come with warranties?
7. Were any rabbits blinded in the testing of your cosies?

1. How do I know if the Decent Coffee Cosy will fit my French press?
The Decent Coffee Cosy was designed to fit two sizes of French presses, however it will fit a number of different brands of French presses. For the 1.5 litre size (item no.1102) your French press should be approximately 7.4 inches (19cm.) high with the plunger off and have a circumference of approximately 15 inches (38cm.) For the 1.0 litre size (item no.1101) your French press should be approximately 7.4 inches (19cm.) high with the plunger off and have a circumference of approximately 12.5 inches (32cm.). The results of your measurements should be within 0.4 inches or 1 centimeter for the Decent Coffee Cosy to fit your French press.

2. How long will the Decent Coffee Cosy keep my coffee hot?
With a 1.5 litre French press & cosy a second cup poured 30 min. after your first cup will be less than 5 degrees F (2.8 degrees C) cooler. With a 1.0 litre French press & cosy a second cup poured 20 min. after your first cup will be less than 5 degrees F (2.8 degrees C) cooler. Your second cup of coffee will be HOT!

3. Do you sell other items to enhance my coffee experience?
Yes, a list of other DecentCoffee.com products can be found HERE.

4. How can I improve the taste of my water?
Improving the quality of your tap water can be accomplished inexpensively by using a using a Brita water filter and pitcher. (visit http://www.brita.com ).

5. What is the best way to store coffee? How long will it stay fresh?
Once roasted, coffee begins to lose its flavour the longer it is exposed to air and moisture. We recommend buying your coffee weekly, storing it in an airtight container in a cool, dark place and grinding it just before brewing. We offer Decent Coffee Canisters to keep your coffee fresher, longer in our online ecommerce shop.

6. Do your products come with warranties?
All of the products we offer come with an unconditional 30 day money-back guarantee.

7. Were any rabbits blinded in the testing of your cosies?
No animals were used in the testing of any of our products. Only humans were tested...

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Credit Card Security

Is it safe to use my credit card on DecentCoffee.com?
Yes, all online transactions are protected by PayPal with 100% protection against unauthorized payments sent from your account. Please read PayPal's Protection for Your Purchases page for more details.

What forms of payment does DecentCoffee.com accept?
We accept all major credit cards via PayPal. For orders placed by fax, mail or phone, we accept Visa, cheques and money orders.

Privacy Policy
Does my personal information (ie: credit card numbers, address and name) remain confidental? Yes, absolutely. Please read our Privacy Statement.

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Refund Policy

If the cosy doesn't fit my bodum, can I return it?
Yes. We offer a 30 Day Money Back Guarantee on all products!

We stand behind the quality of all our products, and your satisfaction is guaranteed. If a product fails to meet your expectations, you may return the item to the address below. We will credit your account for the returned merchandise upon receipt.

If a refund is due, simply return the merchandise along with a copy of the original transaction and you will be refunded according to your payment method:

Visa: We will credit your credit card account immediately upon receipt of your return.

Check: We will wait 10 working days from the date of deposit for your check to clear prior to making a refund.

Money Orders: We will send you a cheque for the full refund amount.

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Shipping & Returns

When will my order ship? How can I check on my order status? What is the cost of shipping? How is my order shipped? When can I expect my order to arrive? How can I cancel my order?

When will my order ship?
All orders are shipped out next business day. We will contact you if we foresee any delays with your shipment or if an item is out of stock.

How is my order shipped?
We use Canada Post for Canadian Orders, U.S. Postal Service delivery for addresses in the United States. Orders shipped using any of these services are in transit on business days only.

How can I check on my order status?
If the order was placed on DecentCoffee.com, a tracking number was assigned to your order. Just contact us with your tracking number to speak with a customer service representative about the status of your order. If you lose this tracking number you can contact us, and we will look up your order's status via your payment method.

When can I expect my order to arrive?
Estimated shipping times may vary according to destination, but you can generally expect your order to arrive within 1 week for American and Canadian orders and 3 to 6 weeks for international orders.

What is the cost of shipping?
Shipping starts at $5 per cosy ($6 for international orders). For specific shipping costs on other items, click on the PayPal button beside the item.

How can I cancel my order?
If you would like to cancel your order please call e-mail info@decentcoffee.com or call 1.604.377.0831 so that a customer service representative can determine whether the order has been shipped. You will be contacted as soon as your order status has been determined.

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Ordering on DecentCoffee.com

Can I place an international order through DecentCoffee.com?

Can I place an international order through DecentCoffee.com?
Yes! For Decent Coffee Cosies ONLY ( Item No.1101 and No.1102 ).

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Online Opportunities

Can I link to DecentCoffee.com from my Web site?
Of course! If you would like to link to DecentCoffee.com please contact us, and we will provide you with the steps to create a graphic link to DecentCoffee.com on your site.

Does DecentCoffee.com have an affiliate program?
At this time we do not have an affiliate or associate program.

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Our Contact Information:

Our return address is:
DecentCoffee.com
Tel:1-604-377-0831 Fax: 1.604.948.5413 E-mail: info@decentcoffee.com
1166 Greenwood Ave, Victoria, BC, Canada V9A 5M1

The Decent Coffee Cosy: BUY IT HERE! It keeps your coffee STEAMING HOT!