Your Privacy

Although our ordering system incorporates industry standard data encryption, you do not have to submit your personal information over the Internet.
Print out our convenient order form (Canadian Funds form, or International U.S. Funds Form) and call us at 1-604-377-0831 to place your order by phone.
To place your order by fax, simply fax the order form to us Toll Free 1-877-943-2080.

This site is owned by DecentCoffee.com.

Our mailing address is:

DecentCoffee.com
5186 11A Avenue Delta, B.C.
Canada V4M 3W3

DecentCoffee.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following statement discloses our information gathering and dissemination practices for this website: http://www.decentcoffee.com.

Information We Collect and How It's Used
Sharing of Information
Security
Links
Changes
Glossary of Terms
Contacting Us

Information We Collect and How It's Used

Information You Explicitly Provide

via Order Form:

To process your order, we require your name, billing address, phone number, email address, shipping address and credit card information. We use this information solely to process your order and, if any questions should arise, to contact you about your order. In general, we will try to contact you first by email and only if that fails, or if time is critical, will we try to contact you by phone. We share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

via Email:

Should you decide to contact us by email at info@decentcoffee.com or any of the other email links on our site, we require your name and email address and will only use that information to send you a reply.

back to top

Information We Automatically Collect

IP Address:

We record IP addresses in the aggregate for monitoring the level of activity on our site, but we do not link this to your shopper information with the following exception: When you place an order using our online checkout process, we may correlate your IP address with your order in cases of fraudulent credit card use. We may share this with the financial institution that issued the credit card with which an order was placed, or with law enforcement authorities, if we determine use of the credit card was fraudulent. We also use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Affiliate Links:

Affiliate links are coming soon. Read our Affiliate protocol below.

If you entered our site by clicking a link on one of our affiliate web sites, we store the ID of the affiliate. We do this to ensure the affiliate receives proper credit for any subsequent order you might place. Your personally identifiable information will not be shared with any affiliates.

back to top

Sharing of Information:

Aside from the previously mentioned third parties involved in the processing of your order, we do not share your personally identifiable information with any other entities.

back to top

Security:

We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process. In addition, we utilize the same encryption standard when transferring your credit card data to our internal fulfillment system. To further enhance our security measures, our fulfillment system is not accessible via the Internet and we delete from our web site database all credit card information within 24 hours of receipt.

back to top

External Links:

We may include links to other sites and if you decide to follow those links, we can't be responsible for the privacy policies and content of those sites. Generally, we will let you know when a link goes to another site.

back to top

Changes

Order information:

To make any changes to your order, please contact us at change@decentcoffee.com where we will be happy to assist you.

Delete:

You may ask us to remove all information from our database, to not receive future communications from us or to no longer receive our services by:

  1. sending email to delete@decentcoffee.com
  2. sending mail to the following postal address:
  3. DecentCoffee.com, 5186 11A Avenue Delta, B.C. Canada V4M 3W3
  4. or by calling 1-604-377-0831.

Correct/Update:

You may change or modify information previously provided by you by:

  1. sending email to update@decentcoffee.com
  2. sending mail to the following postal address:
  3. DecentCoffee.com, 5186 11A Avenue Delta, B.C. Canada V4M 3W3
  4. or calling the following telephone number: 1-604-377-0831.

back to top

Glossary of Terms

IP Address

When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a web site to collect personal information about you (i.e., your name, email address, etc.) from your IP address alone, though a static IP address makes this easier.

SSL Encryption

A method by which information transmitted accross the Internet is scrambled to the point where it's virtually indecipherable by anyone who should intercept the data before it reaches its destination. Most all reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers.

Contacting Us

If you have any questions about this privacy statement, the practices of our site, or your dealings with us, you can contact

Brad Merritt, President
DecentCoffee.com

5186 11A Avenue Delta, B.C. Canada V4M 3W3
brad@decentcoffee.com

back to top